Customer background

Company Location: Czech Republic

Application: Electronic Christmas tree

Field:Engineering Research 

Service: PCB Manufacturing, components

Projects Challege

ú The customer needs delivery before Christmas so that he can give the finished product to his friends as Christmas gifts.

ú The customer modified the information three times, so EQ confirmation is slow.

ú The BOM list sent by the customer does not have a specific model and complete description, which makes it difficult for our component engineers to prepare the components.

How to Serve

1. Once we get the Gerber data, our engineers evaluate and produce EQ. At the same time, our component engineers also provide the customer with appropriate components based on his BOM.

2. There is a connector that needs to be purchased from abroad. Our purchaser contacted the supplier for urgent delivery.

3. Quickly communicate with customers about EQ and component confirmation issues, which buys us more time for production and placement.

Results and Benefits

Ÿ Timely production and delivery of products offer numerous benefits and results for both businesses and our customers.

Ÿ Customer Satisfaction: By completing production within the expected timeframe and delivering products on time, customers are able to fulfill their commitments,  giving Christmas gifts to friends. This leads to high levels of customer satisfaction and loyalty towards the service provider.

Ÿ Satisfactory experiences with timely production and delivery encourage customers to return for future projects. The positive impression created by meeting deadlines and delivering as promised builds trust and confidence in the service provider, leading to repeat business opportunities.

Ÿ Consistently meeting production and delivery deadlines establishes a positive reputation for the service provider in the industry. Word-of-mouth recommendations from satisfied customers further enhance the company's credibility and attract new clients.

Ÿ Meeting production and delivery deadlines instills trust and confidence in customers regarding the service provider's capabilities and commitment to fulfilling obligations. This fosters long-term relationships and encourages customers to rely on the company for their future needs.

Ÿ Adhering to schedules for production and delivery promotes efficiency throughout the supply chain. This includes better planning, optimized resource allocation, and improved communication, all of which contribute to overall organizational efficiency.